Your Booking ID is important for identifying your booking on Pelago. It follows the format PGXXXXXXXX, which consists of "PG" followed by 8 alphanumeric digits.
You can find your Booking ID in the following places:
a) Pending or confirmed booking email
b) 'Bookings' page on Pelago website (for registered users)
c) Pelago voucher
a) Pending or confirmed booking email
Pending booking email
- Sender email: booking@notifications.pelago.co
- Subject line: Your booking is pending
Confirmed booking email
- Sender email: booking@notifications.pelago.co
- Subject line: We've Confirmed Your Booking: XXXXXXXX
b) 'Bookings' page on Pelago website (for registered users)
- Go to pelago.co and Log In from the top right menu
- Click on 'Bookings' from the drop-down menu
- You will see a list of upcoming and past bookings and the Booking ID for each booking
c) Pelago voucher
Your Booking ID can be found on the top right of your Pelago voucher*, above the QR code.
*Some vouchers are issued directly by our provider partners, and will look different to the sample