Availability, Booking, and Confirmation

Why is my booking still pending after 72 hours?

Due to high demand, the booking review is taking a little longer than usual. But we can feel your excitement! Keep an eye on your email for updates - We’ll notify you as soon as there’s news on your booking! 

Why was my booking rejected despite availability?

Bookings depend on availability, and even if there was availability initially, rejection can occur for several reasons:

• The preferred room type may no longer be available for your travel date.
• There may be issues with the booking details (e.g., if a child will turn 13 by embarkation, they count as an adult).

Why is there availability directly on the Disney portal, but it is not offered on Pelago?

There may be a slight delay in availability to be updated on Pelago. We’re constantly working to keep our inventory as up-to-date as possible!

Can I book a room category that is not currently listed on Pelago?

Certainly! Room categories not currently listed on Pelago are available for booking, subject to availability. To assist you further, please complete the Disney Adventure Cruise Enquiry form via our Help Center at https://pel.sg/help. Once we receive your request, we’ll provide you with the availability, the latest pricing, and guide you through the booking process!

Will I be able to choose a room/deck?

This option is not available for Disney Adventure Cruise bookings via Pelago. However, you may specify your preferred position on the ship, and we will make every effort to accommodate your request, subject to availability.

I am interested in making a booking for a Concierge room, but this is not offered. 

We’ll be happy to facilitate your booking! Please complete the Disney Adventure Cruise Enquiry form via our Help Center at https://pel.sg/help. Once we receive your request, we’ll provide you with the availability, the latest pricing, and guide you through the booking process! 

How can I book for an infant?

For most itineraries, the minimum age to sail is 6 months. If your infant will be between 6 and 11 months old at the time of embarkation, please contact us via this form to facilitate your booking

Payments

What payment methods are available for Disney Adventure cruise booking?

• Pelago website - Payments can be made using Credit Card
• Pelago app - Payments can be made using Credit Card
• Kris+ app  - Payments can be made Credit Card, Apple Pay, KrisPay Miles 

How does payment for Disney Adventure Cruise bookings work?

• For bookings on the Pelago website, a 20% deposit is required upon confirmation, with the remaining 80% due 101 days before sailing.
  • The final balance will be automatically charged on the due date, unless other arrangements are made.
  • Promotional discounts will be included in the total cost. The payments are structured as 20% at booking and 80% 100 days before sailing.
• For bookings on the Pelago and Kris+ Apps, full payment is required upfront upon confirmation.

What if the 80% balance payment was not successfully processed?

• You will be notified promptly via the contact information provided at the time of booking.
• A grace period of 7 calendar days will be provided to resolve the payment issue, during which you may update your payment information or make an alternate payment.
• If the balance payment is not successfully resolved within the grace period, Pelago reserves the right to cancel your reservation. In such cases, the deposit amount and any payments made may be forfeited in accordance with Pelago’s cancellation and refund policies.

I made a purchase for Disney Adventure via Pelago website. Can I pay the balance upfront or pay up earlier?

• Unfortunately, we aren’t able to accept full or partial payments ahead of time for the balance payment.
   

Does the price on Pelago include port fees?

Yes! The price you pay on Pelago includes all taxes and port fees.

Managing Your Room Booking and Preferences

Are changes allowed?

• Please note that there may be price differences associated with any changes. 
• Name changes, an amendment fee will apply if made within 44 days of sailing. 
• In the event of a cancellation and rebooking, any prevailing promotions at the time of rebooking will be applicable.
• Kris + : For any changes to a Disney Adventure booking made through Kris+, please contact Pelago via pel.sg/help. To assist with an upgrade or amendment, the original Kris+ booking must be cancelled. Customer can then rebook the upgraded room through Pelago.com or Kris+, applying any available promotions on the respective platforms.

How do I add the details of the other passengers?

If your reservation currently only shows the lead traveller's name, don’t worry! You can update the details of the other passengers 90 days before your sail date through the Disney Navigator App or the Disney website. 

Can I change my dining time?

You will be able to make changes to your dining time 90 days before your sail date through the Disney Navigator App or the Disney website.