On Pelago,
1. Identify activities that can support KrisFlyer miles redemption.
Activities that specify the number of KrisFlyer miles required for a booking indicate that it is eligible for KrisFlyer Miles redemption:
2. At "Payment" stage, simply select the “KrisFlyer miles” option. Thereafter, you will be prompted to log in to your KrisFlyer account.
Please ensure:
- The KrisFlyer account has sufficient KrisFlyer miles to make the payment.
- The minimum redemption amount is 1050 KrisFlyer Miles per transaction.
- The number of KrisFlyer miles required will be reflected on the "Order Summary" when booking.
- Redemptions have to be made in full for the total value of your booking.
- The names entered on the "Booking Details" page match the First and Last Names registered on the KrisFlyer account.
3. Your KrisFlyer miles will be deducted when you initiate a booking. In some cases where the booking isn’t finalised, the deduction still applies — but don’t worry, we’ll assist you promptly if that happens.
On the Kris+ mobile application,
- Open the Kris+ mobile application on your smart device and log in.
- Upon successful log in, you'll find a "Pelago" icon at the top bar.
- Click on the "Pelago" icon, followed by "Go to Pelago".
- You will be redirected to the mobile version of Pelago's website. Here, you will be able to place a booking as well!