About KrisFlyer Experiences

Is KrisFlyer Experiences exclusively for KrisFlyer members?

Yes, as valued members of Singapore Airlines Group's rewards programme, only KrisFlyer and PPS Club members will be able to book these experiences. 

How will I be informed of the KrisFlyer Experiences available?

To cater to the diverse interests of members, KrisFlyer Experiences covers a wide range of interests including culinary, entertainment, arts, sports and travel related experiences. Members will be informed of new KrisFlyer Experiences relevant to their interests via email. Please ensure your interests are updated in your KrisFlyer Profile page by clicking on the Preferences tab, followed by the Lifestyle section. Your email address must also be updated.

What is the availability for each experience?

Availability is limited and differs for each experience, and will be available on a first-come, first-served basis.

What is the validity period for each experience?

This varies with each experience. Please refer to the "Terms & Conditions" section within each experience for more information.

How do I redeem an experience?

Each experience may be redeemed only with KrisFlyer miles. The number of miles required varies with each experience. Check individual experiences for more details.

What happens if my booking gets cancelled?

We will make every effort to process your booking successfully. However, if your booking is cancelled, your KrisFlyer miles will be refunded to your KrisFlyer account. This refund process typically takes 5 to 14 business days from the date of booking.

For more details, please refer to our article: “What is the refund process for bookings paid with KrisFlyer miles?”

I'm looking to make changes to my KrisFlyer Experience booking. 

For assistance with your booking, please reach out to us through [this] form. To help us ensure that we reach your request as soon as possible, kindly check the box indicating that your booking is for a KrisFlyer Experience.

Please note that while we will do our best to assist you promptly, all requests are subject to review and approval.