Pelago is committed to offering you the best prices on our experiences. If you find a lower price for the same activity on another eligible platform, we'll refund you the price difference via a Pelago promo code. This guarantee is valid for bookings made between the stipulated period. Refer to https://pages.pelago.co/p/promotions-bestprices for more details.

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How It Works

1. Find a Lower Price: If you discover a lower price for the same activity on another eligible platform, ensure that the price includes taxes and excludes discounts.​

2. Submit a Claim: Before your activity date, submit a claim with the website link and a screenshot showing the lower price, ensuring it matches the activity details exactly. ​

3. Verification: Pelago will review your submission within 5 working days.​

4. Promo Code Issuance: If approved, you'll receive a promo code for the price difference within 10 days after completing the activity.

Important Notes:

• If you used a promo code on your Pelago booking, the difference is based on the final discounted price you paid.​

• The difference will only be issued after Pelago verifies that the lower price meets all eligibility requirements and after the activity is completed.

• Only one request per booking is allowed.​

Eligibility Criteria

To qualify for the Best Price Guarantee:

• The compared price must include taxes and exclude discounts.​

• Booking details must match exactly: same activity, inclusions, options, operator, visit date, number of participants, and currency (unless unavailable; Pelago will use prevailing exchange rates).​

• The lower price must be publicly available, verifiable by Pelago, and bookable online.​

• The other price must be at least SGD 1 (or equivalent) lower than your final Pelago price (after discounts).​

Ineligible Scenarios

The following do not qualify for the price match:

Price Types:

• Discounted or promotional prices.​

• Member-only, corporate, or group rates.​

• Travel packages (e.g., bundled tours).​

• Prices not available or bookable at the time of verification.​

• Credit card or payment method-specific offers.​

• Seasonal pricing (e.g., school/summer holidays).​

• Flash or limited-time deals (e.g., "first 50 bookings").​

Product Types:

• Formula 1 Singapore Airlines Singapore Grand Prix, including Hospitality Packages.​

• Disney Adventure by Disney Cruise Line.​

• Activities or products offered under KrisFlyer Experiences.​

Booking Types:

• Bookings paid using Pelago Gift Cards.​

How to Submit a Claim

1. Submit your claim before the activity date.​
2. Include the website link and a screenshot showing:​

• • The lower price (including taxes, excluding discounts).​

  • Matching activity, options, and quantity.

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Review & Refund Process

• Submissions are reviewed within 5 working days.​

• If approved, the promo code will be issued within 10 days after your activity, provided the activity was completed and not cancelled.​

Additional Terms

• All bookings are subject to Pelago’s Terms of Use.​

• Personal data will be handled per Pelago’s Privacy Policy.​

• Pelago reserves the right to amend or withdraw any terms or terminate the Promotion without prior notice.​​

For more information or assistance, simply submit a support ticket.