Pelago x Transferz – Airport Transfers FAQ – Pelago Help

Enter your trip details
- Choose your pick-up and drop-off locations
- Select date, time, and input the number of passengers and luggage
Select your vehicle
- Choose the vehicle that suits your group size and preferences
- Option to add Meet & Greet service and special requests (e.g. baby seat)
Fill in your information
- Contact details and flight information
- Optional: Add your KrisFlyer number to earn miles
Complete payment
Receive confirmation
- You’ll get an instant confirmation email with:
  - Trip details and voucher
  - Driver’s contact
  - Link/QR code to manage your booking
  - FAQ link for further help

Yes! You will earn 8 KrisFlyer miles per S$1 spent.
Miles will be credited after your trip is completed
- Miles will be credited up to 2-months after the activity date
For any KrisFlyer-related issues, please contact Pelago Customer Support

Standard luggage and carry-ons are limited to a maximum size of 28 inches.
Special luggage (e.g., baby strollers, bicycles, surfboards, and wheelchairs) must be selected as an add-on during booking. The additional cost will be reflected at checkout.

Drivers will wait up to 45 minutes after the scheduled pick-up time.
A buffer time applies (depends on specific airport rules).
If the passenger does not show up within the waiting time and buffer period, the booking will be voided and the customer will be notified.
Drivers can track flight delays in real-time and adjust pick-up times accordingly.

Note: If a flight is delayed by 3 hours or more, the booking will be voided automatically.

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