The login credentials may be incorrect.
Check that you have entered the same email address and password you used to sign up.
If you have forgotten your password,
You will not be able to access your account for an hour after 5 unsuccessful login attempts. However, you can unlock your account immediately by simply resetting your password with the below steps.
- Request to reset your password here.
- Thereafter, an email that includes a link and instructions on how to reset your password will be sent.