If your payment didn’t go through during checkout and you saw a message that says “We couldn't authenticate your payment. Please try again later,” it means that we couldn’t process the payment method you used.

This could happen for a few reasons, such as:

• The card you're using has expired

• The card didn’t pass the security checks

What you can do:
We suggest trying again with a different card! Make sure that:

• Your card details are entered correctly

• Your card is enabled for online and international payments

• You complete any required security or authorisation steps (e.g. OTP)

If you're still having trouble, you can also contact your bank to check if your card supports online payments or if they can assist further.