Credit/ Debit Cards
Once a refund has been initiated, you will receive the refund as a credit on your payment card in the same currency as what you paid for. The refund takes approximately 5–10 business days to be reflected in your account, depending on the individual bank's processing time.
Refunds may sometimes be reversed instead. When this happens, the original charge will no longer appear on your credit card statement and a separate credit will not be issued.
In some cases, if the card's validity has expired or was cancelled, refunds may not be successfully processed. Your card issuer will usually credit the refund to your replacement card. If you do not have one, they may deliver the refund using an alternative method (e.g. cheque or bank account deposit). Do reach out to your card issuer for help in these cases.
Apple Pay, Google Pay
Similar to Card payments, once a refund has been initiated, you will receive the refund as a credit on your payment card in the same currency as what you paid for. The refund takes approximately 5–10 business days to be reflected in your account, depending on the individual bank's processing time.
GrabPay, PayNow, Alipay
It may take up to 90 days for this to be reflected in your payment account.
It may take up to 180 days for this to be reflected in your payment account.
KrisFlyer miles
Refer to this article: What is the refund process for bookings paid with KrisFlyer miles?