You can find your booking confirmation, e-tickets, or vouchers in two places:

1. Booking Confirmation Email, E-ticket or Voucher

Once your booking is confirmed, the booking confirmation email, e-tickets, or vouchers will be sent to the email address you provided at the time of booking. Your vouchers will be in the form of a PDF attachment. Please check your email for the PDF attachment, and check your spam or junk folder if you are unable to locate the email.

2. "My Accounts" page

If you logged in to your Pelago account before making your booking, you can retrieve your booking voucher and view the booking status on the "My Accounts" page. Do ensure that your browser (Safari or Chrome) is not blocking pop-ups, as this may prevent your voucher from loading.

Did you make a guest booking?

If you made a booking as a guest user, you won't be able to view your booking details on the "My Accounts" page unless you have an existing account. Please refer to the booking confirmation email that was sent to you instead.

To view your booking details, you can sign up for a Pelago account by clicking "Sign Up" in your booking confirmation email. Once you set up a password, your account will be created right away! You can then log in to your account and click “Bookings” to view your bookings.

If you need any assistance, please reach out to the Pelago Customer Care team.