If your booking falls within the cancellation period of the activity and qualifies for a refund, your miles will be refunded into your KrisFlyer account. This process will take up to 5 - 14 business days from the date of cancellation. Please log into to your KrisFlyer account via Singapore Airlines Website to check if your miles have been refunded.

If you still have not received it after 14 business days, please reach out to us using this form.