Please ensure the following details:
- The first and last names of your Pelago account correspond with that of your KrisFlyer membership.
- The email address used for your Pelago account is the same as your KrisFlyer membership.
Alternatively, we recommend logging in to your KrisFlyer account using your 10-digit membership number.
You may also consider placing a booking using an Incognito Browser or through the Kris+ App!
- Upon Log-in, you'll find a "Pelago" bubble at the top bar.
- Click on the "Pelago" button, followed by "Go to Pelago"
- You will be redirected to the Kris+ App. Here, you will be able to place a booking as well!
For assistance with your KrisFlyer Account, you may contact KrisFlyer's Customer Support.
Should you still face any difficulties, please reach out to us via this form.