We understand that plans can change and life can get in the way. Here's what you can do:
1. Check the validity of your voucher
The validity period of your ticket is indicated on your voucher or on the activity page under the 'Additional Information' section > 'Ticket Validity'.
Samples:
Open-Dated Vouchers
When your voucher indicates that it is valid for a period of time, it means you can redeem your experience on any day within the ticket's validity period and the provider's operating hours.
Depending on the activity you have booked, changing the date of your activity is subject to the provider's availability.
Examples:
- Upon booking confirmation, this ticket is valid for 1 month from the date of selection only.
- Upon booking confirmation, this ticket is valid for 60 days from purchase date only.
- Upon booking confirmation, this ticket is valid from 1 January to 1 June 2024 only.
- Upon booking confirmation, this ticket is valid till 1 June 2024 only.
- Valid until 31 December 2024.
Fixed-Dated Vouchers
If your voucher is only valid for the selected activity date or the date specified on the voucher, it can only be used on that day.
However, you may be able to change the date or time of your activity if the provider can accommodate such changes. Please note that these requests are subject to the provider's amendment policy, if applicable.
Examples:
- Upon booking confirmation, this ticket is valid on the date of selection only.
- Valid only on 1 June 2024.
2. Request to change your booking
For attraction bookings with Open-Dated Vouchers:
Depending on the activity you have booked, some attractions may require you to make an additional reservation directly with them upon booking confirmation.
If you have already made this reservation, please contact the attraction directly to amend your booking. Changes are subject to their availability and amendment policies, if applicable.
If no additional reservation was required, you can visit the attraction on another day.
For all other bookings:
To modify your booking, please contact the provider directly using the contact information provided in your voucher. They will confirm whether your request can be accommodated.