Here are some common reasons why the promo code is invalid, or you may be facing difficulties applying the promo code:

Wrong promo code was entered

When entering the promo code, make sure it exactly matches the format specified in the promotion. Double-check for any extra spaces at the beginning or end of the field, and only include dashes or special characters if they are explicitly mentioned in the promo details. This will help ensure the code is applied successfully without errors.

Incorrect payment type used

For card promotions, make sure to use the exact card specified in the promotion to qualify for the offer.

Redemption limit (e.g. only eligible for 1000 redemptions) of the promo code has been met.

Certain campaigns or promotions will have redemption limits and is indicated in the Terms & Conditions or newsletter. Redemption limits will be maintained, or subject to Pelago's sole discretion.

The promo code’s validity period or campaign period is over.

The validity or campaign period of the respective campaigns or promotions is indicated in the Terms & Conditions or newsletter. Extension of campaigns or promotions is not possible, or subject to Pelago's sole discretion.

Not to worry, look out for upcoming promotions and subscribe to our Marketing and Promotions newsletter if you have not done so!

You may not be eligible to redeem the promo code.

Refer to the Terms & Conditions of the respective campaigns or promotions to identify if you are eligible for the campaign or promotion.

The activity that you are looking to book is excluded from promotions.

Check out our Product Exclusions list for more details. If the activity is indeed indicated in the list, consider applying your desired promotion for other activities that are eligible for further discounts!