Here are some common reasons why the promo code is invalid, or you may be facing difficulties applying the promo code:

Wrong promo code was entered.

Check that you have entered the correct promo code and meet its conditions. For instance, promotions for a specific credit card network (e.g. VISA or MasterCard) must be paid with the associated card.

Redemption limit (e.g. only eligible for 1000 redemptions) of the promo code has been met.

Certain campaigns or promotions will have redemption limits and is indicated in the Terms & Conditions or newsletter. Redemption limits will be maintained, or subject to Pelago's sole discretion.

The promo code’s validity period or campaign period is over.

The validity or campaign period of the respective campaigns or promotions is indicated in the Terms & Conditions or newsletter. Extension of campaigns or promotions is not possible, or subject to Pelago's sole discretion.

Not to worry, look out for upcoming promotions and subscribe to our Marketing and Promotions newsletter if you have not done so!

You may not be eligible to redeem the promo code.

Refer to the Terms & Conditions of the respective campaigns or promotions to identify if you are eligible for the campaign or promotion.

The activity that you are looking to book is excluded from promotions.

Check out our Product Exclusions list for more details. If the activity is indeed indicated in the list, consider applying your desired promotion for other activities that are eligible for further discounts!