Follow these steps
1. After checkout, you will be directed to the 'Booking Details' page. Enter the booking information then you can proceed to the 'Promo Code' section.
At the 'Promo Code' section, you will be shown the promotions that you are eligible to apply to your bookings.
- Click on the "Claim" or "Apply" button of your preferred promotion
- Once done, please ensure that you see a green tick and an amount deduction
2. If the phone number is not yet verified with Pelago, a One-Time Password (OTP) will be automatically sent to the contact number provided in the booking.
- If you are having issues with receiving the OTP, refer to - I am having issues with OTP (One-Time Password) for Promotional Code Verification
3. Upon successful verification, there will be a clear indication that the discount has been applied in both the booking details and the Order Summary. The discounted amount will be reflected in the Order Summary.
Can I use multiple promo codes for one booking?
Only one(1) promo code can be applied to each booking at one time. There may be products where the use of promo codes is not allowed. Please refer to the Terms & Conditions for each promo code or campaign for more details.
Where can I read the Terms and Conditions of the promotion?
Click on the "T&Cs apply" link and further click on the "Learn more" button.
Why can't I apply the promo code to my booking?
The activity that you have selected may not be applicable for promo codes. The list of activities is indicated here: Product Exclusions on Pelago.
Otherwise, refer to - The promo code is invalid or not working.
How many KrisFlyer miles will I earn if I use a promo code?
Any KrisFlyer miles earned or redeemed will be based on the final amount paid after eligible discounts have been applied.
What if I went ahead to book when the promo code was not successfully applied?
Please ensure that you have applied the promo code successfully by checking the promo code field as well as your Order Summary which should reflect a discount in the final booking amount.
Once payment is complete, discounts cannot be applied to the charged amount.