My Account
My Bookings
- Pelago Pass Singapore FAQs
- What is Pelago's Cancellation Policy?
- Disney Adventure Cruise (Singapore) FAQs
- How do I book an activity?
- Does the booking name need to match the person attending the activity?
- Can I book for multiple activities in a single checkout?
Payments & Refunds
- What payment methods can I use?
- Why is my payment not going through?
- Why have I been charged additional fees?
- Why haven't I receive refund yet?
- Why did I receive a different refund amount to what I paid?
- What is an authorisation hold?
Rewards & Promotions
- Exclusive Promotion for Singapore Airlines (SIA) or Scoot Passengers FAQs
- Pelago x ShopBack Promotion FAQs
- How do I apply a promotional code when booking?
- I am having issues with OTP (One-Time Password) for Promotional Code Verification.
- Why can't I see the 'Promo Code' section during checkout?
- I forgot to enter the promo code before paying. Can I add it now?
KrisFlyer
- Pelago on Kris+
- How do I redeem KrisFlyer miles to make a booking?
- How do I start earning KrisFlyer miles?
- Where can I check if I have earned KrisFlyer miles after booking?
- Can I apply a promo code when paying with KrisFlyer miles?
- I do not have sufficient KrisFlyer miles to make a booking. How can I proceed?